Q: How long do lash extensions last?

A: Extensions will grow with and naturally fall out with your natural lash, but of course the way you take care of them will also affect how long they last. We recommend coming back for infills every 2-3 weeks.

Q: What do they feel like?
A: You should barely be able to feel them when they are applied properly. We use lightweight extensions that don't put too much weight or stress on your natural lashes.

Q: How long does it take to apply a full set of lash extensions?
A: Approximately 90 minutes (up to 2hrs for clients with lots of natural lashes).


Q: Can I use eye makeup remover?
A: You may use water based remover, however we highly recommend using a proper lash cleanser (sold at Lash Up for $20) to avoid any unwanted chemicals that could break down the bond in your extensions.

Q: Can I wear makeup to my lash appointment?
A: Your lashes must be squeaky clean and have no residue from makeup or oils. Avoid wearing water proof mascara 2-3 days before your appointment. Wearing eye makeup or applying moisturiser within 24 hours of your appointment can have a negative effect to the glue, causing it to not stick to the natural lashes. Make the most of your appointments by thoroughly cleaning your lashes beforehand.

Q: Can I wear mascara after eyelash extensions?
A: Wearing mascara on your extensions will lead to lashes clumping together, eye infections, lash damage and premature extension loss

Q: What maintenance is required?
A: We recommend brushing your extensions in the morning and night, so that your natural lashes can continue to grow in the right direction. Cleanse your lashes every 1-2 days with lash cleanser to avoid eye infections, oil and makeup build up and premature extension loss. We recommend refills every 2-3 weeks.

Q: How long does it take to get refills?
A: Approximately 60-90 minutes depending on the amount of lashes you have lost 

Q: When can I not have eyelash extensions applied?
A: If you have any eye irritations or infections, have experienced allergies in the past, or you are currently taking Roaccutane or Vitamin A

Q: How do I take care of my extensions?

  • Keep your lashes dry (no sweat, steam, water, moisture or high humidity) for 24-48 hours

  • Use only water based makeup removers and lash cleansers (Oily/cream based products will cause your extensions to fall out)

  • No mascara or eyeliner

  • No eyelash curlers 

  • Avoid rubbing, touching and playing with your eyelash extensions (your fingers have lots of natural oils in them, which can cause the glue to break down)

  • Pat lashes dry after washing your face (never rub)

  • Make sure you pre-book your next eyelash refill every 2-4 weeks 

  • Remove all eye makeup before your appointment, to ensure you receive the most out of your infill

  • Only use cold water on your lashes, no hot water